FUTUREFAST GLOBAL TECH SOLUTIONS LTD operates a general merchandise, supply, distribution, importation, exportation, trading, and marketing business. This Refund Policy outlines the procedures for handling returns, exchanges, replacements, cancellations, credits, and refunds for goods and related transactions completed through the website or other authorized sales channels.
1. Scope of this Policy
This policy applies to:
general merchandise and traded goods
imported and exported products
supplied and distributed products
locally sourced and internationally sourced goods
other products or services listed for sale by FUTUREFAST GLOBAL TECH SOLUTIONS LTD
2. Eligibility for Refund or Return
A customer may be eligible for a refund, exchange, or replacement where:
The wrong item was supplied
The item delivered was materially damaged at the time of delivery
The item is defective upon delivery
The item received materially differs from the confirmed order
A duplicate or unauthorized payment is confirmed
The company is unable to fulfill a paid order for reasons directly attributable to it
3. Non-Refundable Items
Unless otherwise expressly agreed in writing, the following are generally non-refundable:
Items that have been used, altered, consumed, or damaged after delivery
Custom-ordered or specially sourced items
Importation, exportation, shipping, customs, and logistics costs already incurred
Items sold on a clearance, final sale, or promotional sale basis unless defective
Digital goods or downloadable items, once access has been granted
Items returned without proof of purchase, where verification is not otherwise possible
4. Return Window
Customers should inspect goods promptly on delivery. Any complaint relating to incorrect supply, damage, or defect must be made within five business days after delivery, unless a different written return window applies to the specific product.
5. Condition of Approved Returns
Where a return is approved, the item must ordinarily be returned in substantially original condition, along with relevant packaging, accessories, manuals, labels, or tags where applicable, except where the complaint concerns wrong supply or verified defect.
6. Importation and Supply Transactions
Where the company sources or imports goods specifically for a customer, cancellation after supplier confirmation or shipment arrangement may attract deductions for administrative charges, supplier charges, freight costs, customs expenses, exchange losses, and other non-recoverable expenses already incurred.
7. Refund Process
To request a refund, exchange, or replacement, the customer should contact FUTUREFAST GLOBAL TECH SOLUTIONS LTD using the support details on the website and provide:
Name
Order or transaction reference
Date of payment
Description of the issue
Proof of payment
Photographs or other evidence, where relevant
The company may inspect returned items or request additional information before deciding.
8. Remedies
Where a claim is accepted, FUTUREFAST GLOBAL TECH SOLUTIONS LTD may choose the commercially appropriate remedy, including:
Replacement
Exchange
Repair where applicable
Store credit
Partial refund
Full refund
9. Refund Timing
Approved refunds will ordinarily be processed through the original payment method unless another lawful method is agreed upon. Processing time depends on banks, payment processors, freight partners, and relevant intermediaries.